Shipping &
Returns.
How your gear moves, and what happens if it needs to come back. No fine-print games.
Shipping
Ships in 24 Hours
Orders placed before 2 PM ET ship the same business day. After that, next business day. Weekend orders move Monday morning.
Free Over $150
Orders of $150+ ship free. Under $150, flat rate $10 — no surprise fees at checkout, ever.
Discreet, Always
Plain brown box, no logos, no product names on the label. The sender reads as a standard fulfillment name. Nobody knows but you.
Every Order Tracked
Tracking number lands in your inbox the moment the label prints. Follow it from our door to yours.
US shipping only at this time · must be 21+ to order · adult signature may be required in some states
Returns
30 Days, No Interrogation
Not right for you? You've got 30 days from delivery to send it back for a full refund. Unused and in original packaging, please — glass that's been used can't be restocked.
Start the Return
Email us or use the contact page with your order number. We'll send a return authorization and the address within one business day.
Refund on Arrival
Once your return lands and checks out, the refund goes back to your original payment method within 3–5 business days.
Arrived Broken?
Glass happens. Send a photo of the damage within 48 hours of delivery and we ship a replacement immediately — no need to return the broken piece.
Questions on an order?
Establish Contact →